What to include when asking for computer help

Start with what you can see

A useful description doesn’t need technical language. “It won’t turn on” and “It turns on, but nothing appears on the screen” describe different problems. Let me know what happens when you try to use the device, and include the model if you know it. If there’s an error message, copy the wording or take a screenshot.

A few details that help

Mention when the problem started, whether it happens every time and any changes you made beforehand. If one app is affected, name it. For a slow computer, say when you notice the slowdown: during startup, while browsing or when using a particular program. Include anything you’ve already tried, even if it didn’t help.

You don’t need to work out the cause before contacting me. Describe the symptoms as best you can, and I’ll ask follow-up questions if needed. From there, I can explain the options and whether remote help, a business visit or a drop-off makes sense. Read about computer support or send me a message.